Shipping policy

This Shipping Policy explains where Resin Studio delivers, the services we use and what to expect after placing an order.

Where we deliver

We currently deliver only to addresses within the United Kingdom, including Northern Ireland.

We do not currently deliver to addresses outside the United Kingdom.

Some oversized, hazardous or restricted products cannot be sent to Northern Ireland, the Isle of Man, the Isle of Wight, the Scottish Highlands or the Scottish Islands. Any available delivery options will be shown during checkout.

Delivery services

The available service depends on the contents, size, weight and destination of your order.

Delivery service Estimated delivery time after dispatch
Royal Mail Tracked 24 Usually 1–2 working days
Royal Mail Tracked 48 or Tracked 48 LQ Usually 2–3 working days
APC Usually the next working day
Free UK delivery on qualifying orders Usually 2–6 working days

Working days are Monday to Friday, excluding public and bank holidays.

APC orders dispatched on a Friday will normally arrive on Monday. Where Monday is a bank holiday, delivery will normally take place on Tuesday.

Delivery services and prices available for your order will be displayed at checkout.

Delivery times

Delivery times are estimates rather than guarantees unless a specifically guaranteed service is stated during checkout.

Delivery may take longer:

  • During busy trading periods

  • Around public and bank holidays

  • When severe weather affects the delivery network

  • When additional security or address checks are required

  • For remote destinations

  • When an order contains hazardous, restricted or oversized goods

Royal Mail advises that its usual Tracked 24 and Tracked 48 delivery aims may not apply to certain remote postcodes.

We will take reasonable steps to deliver your order within the estimated period. Unless a different period has been agreed with you, orders will be delivered within 30 days as required by applicable consumer law.

If your order is significantly delayed, please contact us so we can investigate it and explain your available options.

Free delivery

Orders with a product value of £75 or more may qualify for free delivery to eligible UK mainland addresses.

Free delivery:

  • Is applied automatically at checkout when an order qualifies

  • Normally takes approximately 2–6 working days after dispatch

  • Uses the carrier and service selected by Resin Studio

  • Does not apply to every postcode or product

  • May exclude oversized, heavy, hazardous or restricted goods

The product total must reach £75 after discounts and before any separately charged delivery costs.

If free delivery is unavailable for your order, the available paid delivery services will be displayed at checkout.

Scottish Highlands and Islands

The following postcode areas are excluded from APC free delivery and APC standard mainland delivery.

Scottish Highlands

  • AB36–AB38

  • FK17–FK21

  • IV1–IV39

  • IV52–IV54

  • IV63

  • KW1–KW14

  • PA21–PA40

  • PA80

  • PH19–PH26

  • PH30–PH41

  • PH49–PH50

Scottish Islands

  • HS1–HS9

  • IV40–IV51

  • IV55–IV56

  • KA27–KA28

  • KW15–KW17

  • PA20

  • PA41–PA49

  • PA60–PA78

  • PH42–PH44

  • ZE1–ZE3

Alternative delivery services may still be available to these destinations and will be shown during checkout.

Northern Ireland and other restricted destinations

Hazardous, oversized or carrier-restricted products may be unavailable for delivery to:

  • Northern Ireland

  • The Isle of Man

  • The Isle of Wight

  • The Scottish Highlands

  • The Scottish Islands

Restrictions depend on the product and carrier regulations. If we cannot dispatch an item to your address, we will contact you and offer an alternative where possible or refund the affected item.

Order processing and dispatch

Orders are processed during our normal working days.

After your order has been dispatched, you will normally receive a confirmation email containing tracking information where tracking is available.

Orders containing several products may occasionally be sent in more than one parcel. If this happens, the parcels may arrive separately.

We may use a different carrier or equivalent delivery service where reasonably necessary, provided this does not materially reduce the service you purchased.

Tracking your order

Royal Mail and APC normally send tracking or delivery notifications by email or text message using the contact details provided with your order.

Please ensure that your email address, mobile number and delivery address are correct before completing checkout.

Tracking information may take a short time to become active after dispatch.

Safe-place and neighbour delivery

Depending on the service, Royal Mail or APC may offer options to:

  • Leave the parcel in a nominated safe place

  • Deliver it to a preferred neighbour

  • Rearrange delivery

  • Send it to an available collection point

You may be able to update these choices through the carrier’s delivery notification before delivery is attempted.

If you do not want your parcel delivered to a neighbour, please select an alternative option through the carrier’s notification or tell us when placing your order. We may be unable to change the instruction after dispatch.

If you nominate a safe place, neighbour or other delivery location, the parcel may be treated as delivered when it is left at that nominated location.

Royal Mail confirms that safe-place and preferred-neighbour options are available with eligible Tracked 24 and Tracked 48 parcels.

Royal Mail Local Collect

Where Local Collect is available, Royal Mail will notify you when your parcel is ready for collection.

Follow the instructions in the Royal Mail email or text message. You may need to present:

  • The QR code or collection PIN supplied by Royal Mail; or

  • The collection notification together with acceptable identification matching the recipient’s name

Identification requirements are controlled by Royal Mail and may change. Please check the instructions in your collection notification before travelling to the collection point.

Incorrect or incomplete addresses

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We will try to amend the address, but changes cannot be guaranteed once warehouse processing or dispatch has begun.

If a parcel is returned because the address was incomplete or incorrect, we may ask you to pay the reasonable cost of sending it again. This does not apply where the addressing error was made by us.

Missed or refused deliveries

Please follow the carrier’s instructions if a delivery attempt is unsuccessful.

If an order is returned to us because delivery was repeatedly unsuccessful, it was not collected or it was refused without cancellation, we will contact you about redelivery or refund options.

Reasonable additional delivery costs may apply where the failed delivery was caused by circumstances for which you were responsible.

Parcels shown as delivered

If tracking shows that a parcel has been delivered but you cannot find it:

  1. Check the delivery photograph or tracking details.

  2. Check your nominated safe place.

  3. Ask other members of your household.

  4. Check with immediate neighbours.

  5. Contact us if the parcel remains missing.

We will ask the carrier to investigate. Please report a missing parcel as soon as reasonably possible.

Damaged parcels

If a parcel arrives visibly damaged, photograph the external packaging, delivery label and affected products before disposing of anything.

Contact us through our Contact page as soon as reasonably possible and include:

  • Your order number

  • A description of the damage

  • Photographs of the product and packaging

Reporting visible damage promptly helps us investigate the matter with the delivery company. It does not affect your statutory consumer rights.

Risk and responsibility

We remain responsible for your order until it is delivered to you or to another person or location you have nominated, such as a neighbour, safe place or collection point.

We are responsible for dealing with the delivery carrier if an order is lost or damaged before delivery.

Returns

This page covers shipping and delivery only.

For information about cancellations, unwanted products, faulty goods, return postage and refunds, please read our Returns and Refunds Policy.

Contact us

If you have a question about delivery or need help locating an order, please contact us:

Email: hello@resinstudio.co.uk
Telephone: 01422 405045

Resin Studio / Scale Model Shop Ltd
White Rose Mill
Holmfield
Halifax
HX3 6SN
United Kingdom

Resin Studio® is a registered trade mark of Scale Model Shop Ltd, registered in England and Wales under company number 08261696.