Frequently Asked Questions

Last updated: 06 October 2025

Ordering and Payments

Do I need an account to place an order?

No, you can check out as a guest. Creating an account simply makes it easier to track orders and manage future purchases.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, and other secure payment options available at checkout. All payments are processed safely through trusted gateways.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, we may be able to change or cancel it. Please contact us as soon as possible at hello@resinstudio.com.

Shipping

How long will delivery take?

We aim to dispatch all orders promptly. Delivery times depend on the courier and your location, but most UK orders arrive within 2–4 working days.

Do you deliver outside the UK?

At present we only ship within the United Kingdom.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Returns and Refunds

How do I return an item?

To start a return, please visit our Returns and RMA page and complete the return request form with your order details.

What if my order is damaged or faulty?

If your order arrives damaged or faulty, please report it within 7 days of delivery using our Returns and RMA page. Include photos and a description of the issue so we can arrange a replacement or refund as soon as possible.

Products and Safety

Are your resins safe to use?

Yes, all of our resins are tested and supplied with safety data from the manufacturer. Always follow the safety instructions and work in a well-ventilated area. Wear gloves and eye protection when handling resin or hardener.

Do you provide instructions for use?

Yes, each product includes clear instructions from the manufacturer. We also publish guides and tips on our website to help you get the best results.

Can I use different brands of resin and hardener together?

No, you should only mix resin and hardener from the same brand and range. Mixing different systems can prevent proper curing and cause unsafe reactions.

Contact

How can I reach you?

If you have any other questions, please get in touch with our team at hello@resinstudio.com.

Resin Studio is part of Scale Model Shop Ltd, registered in England and Wales (Company No. 08261696).