Resin Studio – Privacy & Cookies Policy
Effective date: 12 October 2025
This policy explains how Resin Studio collects, uses, and protects your personal information when you use our website.
We are committed to safeguarding your privacy and handling your data lawfully and transparently.
We may update this policy from time to time. Please check this page for the latest version.
Who we are
Controller: Scale Model Shop Ltd t/a Resin Studio
Email: hello@resinstudio.com
ICO Registration: ZA104560
Information we collect
- Identity and contact details, such as name, email address, phone number, and billing or delivery address
- Order information and transaction history
- Account details if you create an account
- Preferences, wishlists, and newsletter choices
- Technical and usage data, such as IP address, device information, and pages visited
- Demographic information such as postcode and interests where provided by you
- Survey, review, and promotion responses
How we use your information and our lawful bases
- To process and deliver your orders (perform a contract)
- To manage your account and provide customer support (perform a contract, legitimate interests)
- To improve our website, products, and services (legitimate interests, consent for non-essential cookies)
- To send promotional emails only if you have opted in (consent)
- To contact you for market research where appropriate (consent or legitimate interests)
- To maintain internal records and meet legal or tax obligations (legal obligation, legitimate interests)
- To personalise your on-site experience (legitimate interests, consent where cookies are non-essential)
Product reviews
We may send a one-time email about 10 days after your order to ask for a brief product review. You will not receive follow-up emails for the same order.
Waitlist
If you choose to join a product waitlist, we collect and store your email address along with the product you are interested in.
This information is used only to notify you once that specific item is back in stock. Your email address is automatically deleted once the back-in-stock email is sent.
Your details are not used for marketing, newsletters, or shared with any third parties.
You can request removal from the waitlist or deletion of your information at any time by contacting us at
hello@resinstudio.com.
Cookies
Cookies are small files placed on your device that help the site function and allow us to understand how the site is used.
We use essential cookies that are necessary for the site to work. Non-essential cookies, such as analytics or marketing, are used only with your consent.
You can change or withdraw your cookie consent at any time using our
cookie settings or by adjusting your browser settings.
Essential cookies (functional and security)
| Cookie | Purpose | Provider | Type | Lifespan | Consent |
|---|---|---|---|---|---|
woocommerce_cart_hash |
Detects changes to cart data | Craftedinresin.com | First party | Session | Not required |
woocommerce_items_in_cart |
Stores number of items in cart | Craftedinresin.com | First party | Session | Not required |
wp_woocommerce_session_<hash> |
Unique code for customer session | Craftedinresin.com | First party | Up to 2 days | Not required |
__cf_bm |
Bot management and traffic integrity | Cloudflare | Third party | 30 minutes | Not required |
cf_clearance |
Remembers that a user passed a Turnstile check | Cloudflare Turnstile | Third party | Up to 1 year | Not required |
Analytics and performance cookies (set only with consent)
| Cookie | Purpose | Provider | Type | Lifespan | Consent |
|---|---|---|---|---|---|
_ga |
Distinguishes users for GA4 reporting | Google Analytics | First party | 2 years | Required |
_ga_<measurement_id> |
Persists session state for GA4 | Google Analytics | First party | 2 years | Required |
_gid |
Distinguishes users across 24 hours | Google Analytics | First party | 24 hours | Required |
Reviews and marketing cookies (set only with consent)
Reviews.io may set cookies to enable product review widgets, aggregate ratings, and prevent abuse. Exact names can vary with implementation.
| Cookie | Purpose | Provider | Type | Lifespan | Consent |
|---|---|---|---|---|---|
rev_uid (example) |
Identifies browser to load review widgets and prevent spam | Reviews.io | Third party | Up to 1 year | Required |
rev_session (example) |
Maintains session for on-site review interactions | Reviews.io | Third party | Session | Required |
Note: Cookie names and durations for third party services can change. We review this table periodically and update it when our stack changes.
Marketing
We will send marketing emails only with your explicit consent. You can unsubscribe at any time by using the link in our emails or by contacting us.
Payment information
We do not store credit or debit card details on our servers. Payments are processed securely by our payment providers.
Data sharing
We do not sell or lease your personal data. We may share data with trusted providers who help us operate our website, fulfil orders, deliver emails, or meet legal obligations.
These providers are required to protect your information and use it only for the services they provide to us. We may disclose information where required by law.
International transfers
If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.
Retention
We keep personal data only as long as necessary for the purposes set out in this policy, including satisfying legal, accounting, or reporting requirements.
For example, order records are typically kept for up to seven years for tax and accounting purposes.
Security
We use physical, electronic, and organisational measures to protect your information. While no method of transmission or storage is completely secure,
we work to safeguard your data to a commercially reasonable standard.
Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to request access to your data, correction, deletion, or restriction, to object to processing,
and to data portability. Where processing is based on consent, you can withdraw consent at any time.
How to exercise your rights
To view, amend, or delete your data, or to object to certain processing, contact us at
hello@resinstudio.com. We respond without undue delay and within one month.
Complaints
You can complain to the Information Commissioner’s Office if you are unhappy with how we have used your data.
Details are available at www.ico.org.uk.
Children
Our website is not intended for children under 16 and we do not knowingly collect their data.
Links to other websites
Our site may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those sites.
Please review the privacy policies of external sites before submitting data.
Changes to this policy
We may update this policy to reflect changes in law or our practices. Significant changes will be noted on this page.